Returns & Exchanges Policy
Yowie Tackle – yowietackle.com.au
At Yowie Tackle we want you to be happy with your purchase. This policy outlines how returns, exchanges, and refunds are handled in accordance with Australian Consumer Law (ACL).
For all return enquiries please contact:
info@yowietackle.com.au
Change of Mind Returns
If you change your mind about a purchase, we may accept a return within 14 days of delivery provided the following conditions are met:
• Item must be unused
• Item must be in original packaging
• Item must be in resalable condition
• Proof of purchase must be provided
Customers are responsible for return shipping costs for change of mind returns.
Once the item is received and inspected, we will issue a refund or store credit.
Original shipping costs are not refundable.
Exchanges
We are happy to exchange items for a different product where stock is available.
To qualify for an exchange:
• The item must be returned within 14 days of delivery
• The item must be unused and in original packaging
• Proof of purchase must be provided
Customers are responsible for the cost of returning the item.
If the replacement item has a price difference:
• If the new item costs more, the price difference must be paid
• If the new item costs less, a store credit may be issued
Faulty or Damaged Products
If your item arrives damaged or faulty, please contact us within 7 days of delivery.
Email info@yowietackle.com.au and include:
• your order number
• photos of the fault or damage
• a description of the issue
Once assessed we will provide a replacement, repair, or refund depending on the issue.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to:
• a replacement or refund for a major failure
• a repair or replacement if the goods fail to be of acceptable quality
These rights apply regardless of our store policy.
Non Returnable Items
For hygiene or safety reasons some products may not be eligible for return if opened or used.
These may include:
• used fishing tackle
• used soft plastics or bait products
• items damaged through misuse
Return Process
To request a return or exchange:
-
Email info@yowietackle.com.au
-
Include your order number and reason for return
-
Wait for return instructions before sending the item
Items returned without prior approval may not be accepted.
Refund Processing
Refunds are issued to the original payment method.
Please allow 3–10 business days for the refund to appear depending on your bank or payment provider.
If you want, I can also create a short “store friendly” version of this policy that converts better for ecommerce. Many stores use a simpler version above the legal version because customers read shorter policies.
Below is a Refund and Returns Policy written for yowietackle.com.au and aligned with Australian Consumer Law (ACL). The wording suits WooCommerce and online fishing tackle stores.
Refund and Returns Policy
Yowie Tackle – yowietackle.com.au
At Yowie Tackle we want you to be satisfied with your purchase. This policy explains how refunds and returns are handled.
Our policy follows the requirements of Australian Consumer Law (ACL).
If you have any questions about a return, please contact us at:
Change of Mind Returns
If you change your mind about a purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
• the item must be unused
• the item must be in original packaging
• the item must be in resalable condition
• proof of purchase must be provided
Customers are responsible for return shipping costs for change of mind returns.
Once the returned item has been received and inspected, we will process a refund or store credit.
Original shipping costs are not refundable.
Faulty or Damaged Products
If your item arrives damaged or faulty, please contact us within 7 days of delivery.
Email info@yowietackle.com.au and include:
• your order number
• photos of the item
• a description of the issue
Once we assess the issue we will provide one of the following:
• replacement
• repair
• refund
The solution will depend on the nature of the issue and the requirements under Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
• a replacement or refund for a major failure
• compensation for any other reasonably foreseeable loss or damage
• a repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure
These rights apply regardless of any store policy.
Items Not Eligible for Return
Some items cannot be returned if they have been opened or used.
This may include:
• used fishing tackle
• used lures or soft plastics
• items damaged through misuse
• clearance or final sale items where stated
Return Process
To request a return please contact us first.
Email info@yowietackle.com.au with:
• your order number
• item details
• reason for return
We will provide instructions for returning the item.
Items returned without contacting us first may not be accepted.
Refund Processing
Refunds are issued to the original payment method used at checkout.
Please allow 3 to 10 business days for the refund to appear in your account depending on your bank or payment provider.